Shipping policy

Shipping Policy

At Errands Corporation, we aim to provide a smooth and hassle-free shopping experience. This Shipping Policy outlines the details of how we handle orders, shipping costs, and delivery timelines.

1. Order Processing Time

  • All orders are processed within 1-3 business days of receiving your order. Orders are only processed on business days (Monday to Friday, excluding public holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking details (if applicable) to keep you updated on the status of your delivery.

2. Shipping Methods and Delivery Times

We use Australia Post for all of our deliveries. The expected delivery time varies depending on your location. Here are the estimated delivery times:

  • Standard Shipping: 5-7 business days (within Australia)
  • Express Shipping: 1-3 business days (within Australia)

Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs delays or postal service disruptions.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery location and the weight of your order.
  • Free Shipping: Free standard shipping is available only for orders with a discount code applied at checkout. (Please ensure to use the applicable discount code during checkout to receive free shipping.)

4. International Shipping

  • At the moment, we only offer shipping within Australia.
  • For international orders, please contact us directly at [errandsbrand@gmail.com] for shipping options.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information (if applicable). You can track your shipment via Australia Post’s website or the tracking link provided.

6. Lost or Damaged Items

  • Lost Items: If your package is lost or delayed, please contact us at [errandsbrand@gmail.com] as soon as possible. We will investigate the issue with our shipping partner.
  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receipt with your order number and photographic evidence of the damage. We will either issue a refund or send a replacement item, depending on your preference and product availability.

7. Shipping Restrictions

We currently only ship to Australian addresses. We do not ship to P.O. Boxes or international locations at this time. For international shipping inquiries, please contact us directly at [errandsbrand@gmail.com].

8. Shipping Delays

While we strive to ensure your orders are delivered promptly, sometimes shipping can be delayed due to unforeseen circumstances such as weather, holidays, or high order volumes. We will notify you of any significant delays if they occur.

9. Address Changes

If you need to update your shipping address after placing your order, please contact us immediately at [errandsbrand@gmail.com]. Once an order has been dispatched, we cannot change the shipping address.

10. Customer Service

If you have any questions or concerns about shipping, please contact our customer service team at [errandsbrand@gmail.com]. We’re here to help!