Refund policy
Returns & Exchanges
We want you to love your purchase! If you’re not completely satisfied, we offer easy and hassle-free returns and exchanges.
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Returns: You can return your items for a full refund within 14 days of delivery. Items must be in unworn, unused, and resellable condition with all original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
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Exchanges: We’re happy to offer exchanges for different sizes, colors, or styles. Exchanges are available only for Australian customers. Simply contact us within 14 days of receiving your order to initiate the exchange process.
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How to Return or Exchange:
- Contact our customer service team at [insert contact info] with your order number and details of the item you wish to return or exchange.
- We’ll provide you with further instructions and, if applicable, a return shipping label.
- Once your returned item is received, we will process your refund or exchange as quickly as possible. Refunds will be issued to the original payment method.
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Non-Refundable Items: Some items, such as personalized products or clearance sales, may not be eligible for return or exchange. Please check the product details before purchasing.
International Returns & Exchanges
For international returns, the customer is responsible for return shipping costs. Unfortunately, exchanges are currently only available for Australian customers. If you’re outside Australia and wish to return an item, please contact our support team for assistance.
We aim to make your shopping experience as smooth as possible. If you have any questions or need assistance with a return or exchange, don’t hesitate to reach out to our customer service team.